Who We Are
OnPoint Pros is a home remodeling company serving North Dallas, Texas: including Frisco, Plano, McKinney, Allen, and Prosper. Our website is onpointprostx.com. You can reach us at (469) 617-5235 or by email at [email protected].
Information We Collect
We may collect the following information when you interact with our website, social media pages, or contact us directly:
- Contact information: name, phone number, email address, and home address when you request a quote or schedule an estimate.
- Project details: description of remodeling work, photos, budget range, and timeline preferences.
- Communication records: text messages, call logs, and email correspondence related to your project.
- Website usage: pages visited, time on site, and referring source (collected via standard analytics).
- Social media interactions: comments, messages, and reactions on our Facebook, Nextdoor, and other social media pages.
How We Use Your Information
- To respond to your inquiries and provide estimates.
- To schedule and coordinate remodeling work.
- To send follow-up communications about your project.
- To improve our services and website experience.
- To post project photos on social media (with your permission).
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Subcontractors we work with to complete your project (e.g., plumbers, electricians).
- Service providers that help us operate our business (e.g., CRM, scheduling tools, payment processors).
- Legal authorities if required by law.
SMS / Text Messaging Program
OnPoint Pros sends service related text messages, such as estimate follow-ups, appointment reminders, payment receipts, and review requests, to customers who have requested a quote or service from us.
- Consent: Our website forms include an optional SMS consent checkbox. You can submit a project request without selecting it. Providing a phone number alone does not select this option. See the form terms for project-related text messages, message frequency, possible carrier charges and opt-out instructions.
- Message frequency varies depending on your project and inquiry.
- Message and data rates may apply.
- Opt out at any time by replying STOP to any message. Reply HELP for help, or contact us at (469) 617-5235 or [email protected].
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never sold or shared with any third party.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.
Third-Party Services
Our website and operations use third-party services including GoHighLevel (CRM), Facebook (social media), Nextdoor (social media), Google (advertising and analytics), and Stripe/Zelle (payments). Each of these services has its own privacy policy governing how they handle your data.
Your Rights
You may request to:
- Access the personal information we have about you.
- Correct inaccurate information.
- Delete your personal information from our records.
- Opt out of follow-up communications.
To make any of these requests, contact us at (469) 617-5235 or [email protected].
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy, contact us at:
OnPoint Pros
North Dallas, Texas
(469) 617-5235
[email protected]